Our platform
PLATFORM
Powered by AI, driven by data
RepairSense combines advanced AI technology with data from over 7 million repair jobs to deliver actionable insights that make a real difference.
Identify complex and recurring issues
RepairSense employs advanced AI and Machine Learning to swiftly identify complex repair issues. By reading repair job descriptions, it quickly flags recurring problems that would be impossible for housing providers to identify at scale.
It establishes connections between repair jobs, gauging customer experience impact, and empowering landlords to proactively avert persistent issues.
Deploy AI in the fight against damp and mould
Damp and mould pose significant challenges for housing providers, demanding continuous attention to ensure tenant safety and uphold your reputation.
With so much at stake, RepairSense can be your AI-powered ally. Employing advanced AI and ML technology, it equips you with the precise insights required to proactively address damp and mould issues, such as aggregating data to help find the root cause of damp and mould.
Intuitive dashboards to help turn insight into action
RepairSense's intuitive and easy to understand dashboards help you turn repairs insights into action.
At a glance, you can identify repeat issues, prioritise repairs, and monitor key issues such as damp and mould - enabling you to quickly direct resources where they're needed most.
See how RepairSense benefits everyone
As well as helping managers drive change, RepairSense's dashboards equip operatives with the information they need, at the right time, so they can focus on resolving issues and preventing the problem from re-surfacing.
RepairSense helps provide a consistent service to tenants, as it ensures providers focus on quality and sustainability of fix, moving away from the historical regulatory focus of response and completion times.
RepairSense helps ensure tenants can access reliable repairs services that resolve issues raised quickly with a focus on providing a quality and sustainable fix for the tenant. It helps ensure tenants receive a fair and equitable service.
What our clients say
“Since Karbon has gone live with RepairSense we have reduced our repeater rate by 36%. Our trade teams are now more focused on the quality, not speed of their work.”
Jonathan Fletcher Director of Pre-Tenancy and Property Services
Trusted by leading housing associations
Explore RepairSense
Repairs resolution
RepairSense flags repeat repair jobs to managers, and notifies operatives before their visit, so they can focus on resolving the issue and preventing persistent problems
Manager’s dashboard
Live insight about performance across the team and individuals helps managers track KPIs and identify potential mentors and training needs
Deployment & training
Being cloud-based, deployment is light touch and takes little time, and is supported by an on-going training programme to ensure business cases are met
Support & customer success
We work with you from sign up to go-live and beyond, ensuring you have the necessary support at every stage and you exceed your financial and social targets
FAQs
Answers to your questions
What kind of support will I get from RepairSense?
We work with you from sign up to go-live and beyond, ensuring you have the necessary support at every stage.
How will my team be trained?
Cloud-based deployment is light touch and takes little time, and it is managed by Mobysoft. We deliver on-site training at go-live plus we support you with an on-going training programme to ensure business cases are met.
How does it work?
RepairSense flags repeat repair jobs to managers, and notifies operatives before their visit, so they can focus on resolving the issue and preventing persistent problems.
Does RepairSense help me track KPIs?
Live insight about performance across the team and individuals helps managers track KPIs and identify potential mentors and training needs.
Is RepairSense right for me?
RepairSense has benefits for everyone. It helps improve customer and colleague satisfaction, whilst enabling organisations to achieve significant productivity gains.
Tenants get peace of mind that their provider recognises these repeat repairs, and the staff are empowered to focus on providing quality and sustainable repairs, whilst organisations can recognise a productivity gain that can be used to support a growing property count.
Discover the RepairSense Platform
Find out how we accurately identify repeat repairs from the customer’s perspective, at scale and in real-time.
