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AI-powered repairs intelligence

Making sense of your repairs data

RepairSense uses the latest Artificial Intelligence (AI) and Machine Learning (ML) technology to mine, analyse and interpret repairs data. It equips housing providers with actionable insights to increase repairs quality & sustainability, reduce repairs demand and improve tenant satisfaction. 

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Making sense of social housing repairs data
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With its AI-driven core and customer-centric support, RepairSense is revolutionising repairs management.

REPAIRSENSE

Actionable repairs intelligence for housing providers.

Identify & reduce repeat repairs
Enable a quality-first culture
Provide accurate forecasts & KPI reports
Minimise complaints & disrepair
Identify & resolve damp & mould issues
Monitor contractor repairs quality
Improve the quality & sustainability of repairs
Increase your trade team’s capacity
Provide assurance to the board and regulators

The RepairSense platform uses artificial intelligence and supervised machine learning to analyse your repairs data.

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Collect

RepairSense collects data from your existing systems in real-time to enable more agile decision-making and improved performance

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Enhance

RepairSense’s AI & machine learning technology uses Natural Language Processing to turn unstructured data into actionable insights

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Act

Intuitive dashboards highlight repeat jobs and high-priority properties so action can be targeted where it’s most effective

RepairSense identifies repeat issues using a supervised learning, natural language processing (NLP) model.

RepairSense analyses over 7 million previous repairs jobs, making it the most extensive ‘labelled data set’ for repairs ever built. These labelled examples of repeat repairs enable our advanced AI/ML platform to review previous issues so it can learn, match and predict issues in your own repairs data.

7m+
The RepairSense platform contains labelled data from over 7m past repairs jobs
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Meet your repairs SLAs

repairs

3m

More than 3m visits a year are avoidable
COMPLAINTS

6x

Customers with repeat issues are 6x more likely to complain
Demand

35%

RepairSense can reduce avoidable repairs by 35%
What our clients say

“Since Karbon has gone live with RepairSense we have reduced our repeater rate by 36%. Our trade teams are now more focused on the quality, not speed of their work.”

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Jonathan Fletcher Director of Pre-Tenancy and Property Services
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Trusted by leading housing associations

Rapid and hassle-free deployment

Fully cloud-based platform

Fully cloud-based platform

Fully cloud-based platform

Dedicated implementation project team

Dedicated implementation project team

Dedicated implementation project team

Comprehensive, role-based training & documentation

Comprehensive, role-based training & documentation

Comprehensive, role-based training & documentation

Ongoing support from Customer Success Team

Ongoing support from Customer Success Team

Ongoing support from Customer Success Team

MEET YOUR CUSTOMER SUCCESS TEAM

Our experts have over 100 years of combined repairs intelligence experience

Suzy (1)
Suzy Thomas
Customer Success Director
Nat (1)
Natalie Tuer
Head of Product
Jack
Jack Pawson
Senior Data Scientist
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Zoe La Brow
Customer Success Manager
Suzy Thomas

Suzy Thomas

Customer Success Director

Prior to Mobysoft Suzy had worked in social housing for over 15 years, including managing repairs and customer service teams. 

Suzy's role at Mobysoft is to ensure customers are informed, trained and consistently supported by the Customer Success team. As well as collecting customer feedback to help our Product and Development teams to continuously improve our product and ensure that our customers achieve their return on investment.

Natalie Tuer

Natalie Tuer

Head of Product

Natalie has a background in product management at fast-growing tech companies. 

Natalie is head of product for RepairSense and is responsible for the product roadmap for the AI platform. Natalie works alongside the development and data science teams to ensure the RepairSense platform is continually iterated and improved from customer feedback. 

Jack Pawson

Jack Pawson

Senior Data Scientist

Jack has been with Mobysoft for around three years and is now Senior Data Scientist, he works closely with product and development teams for RepairSense. 

Jack's role focuses on working with the largest dataset in social housing for repairs, and he utilises a wide range of technology including Artificial Intelligence to test models across our dataset and incorporate them into the platform.

Zoe La Brow

Zoe La Brow

Customer Success Manager

Prior to Mobysoft Zoe has worked in social housing for over 20 years  and completed further education at HNC and Master’s Degree Level.

Zoe's passion for housing stems from her experiences working at several social landlords in the North West. At Mobysoft Zoe is responsible for ensuring that the RepairSense platform is used effectively by customers to help them reduce maintenance demands and improve customer satisfaction.

Discover the RepairSense Platform

Find out how we accurately identify repeat repairs from the customer’s perspective, at scale and in real-time.